Sep 17, 2018 - 01:48 AM
There are multiple reasons why a transaction can be declined even in there is enough balance in the account to cover the payment. We will need to please receive additional information from you to be able to identify your account number and research the specific situation. Unfortunately, the email address you used to send your request is not registered in our system. Please contact us at 1-800-367-7485, Option 4, and one of our member service representatives will gladly research the status of your debit card, and give you details on the transaction denial. Thank you.